What documentation concepts do you really need?

You want your customers to be satisfied. So, assuming that your customers are happy with your product, how can you take things a step further? Customers shouldn’t just be willing to recommend your product. You want them to endorse your company too. The key here – you’ve guessed it – is trust. Trust grows and flourishes if you are a reliable partner for your customers when they need you. Throughout a customer’s journey with your product, they may need your support in all kinds of likely and unlikely situations. Be a partner when it matters and show your customers – with content in whatever form – that they matter too.

Let us find out when your customers need what information, in what form, and how it should be presented. We can take care of implementation too. 

According to the German digital association Bitkom, eight out of ten smartphone users can no longer imagine their lives without mobile technology. The likelihood that those two users who could survive without their smartphones also happen to be your customers is 2 in 83 million. So, it’s virtually guaranteed that your users feel at ease in the digital age, with wall-to-wall availability of information and communication. Paper doesn’t have it easy these days. That’s why digitalization of your technical documentation also means creation of a digital assistant – so that each and every one of your customers is satisfied.

Our experts are happy to answer all of your questions on going digital with technical documentation. We develop custom strategies and tailored information concepts and workflows and are with you all the way to ensure smooth, risk-free implementation.

Graphics are real all-rounders and make everyone happy. Users understand instructions at a glance and can quickly reach their goals. Manufacturers spend less money on translations too. For less complex products, text may not even be required at all. However, developing visual documentation or documentation with limited text isn’t always straightforward. You need an expert team experienced in technical documentation, visual communication, and technical illustration to carefully assess how to balance text and graphics appropriately – ensuring that you remain compliant with legislation and standards, for example, and eliminating the risk of liability. 

We’re happy to provide a free express analysis of the potential of your content so that you can see if you too can shorten your text by adding more graphics. Of course, we’ll let you know how this benefits your profitability too.