The introduction of a product often results in major expenses to design the technical documentation, training documentation, and training. These costs are a result of that the content of such documentation and content of training is often generated in duplicate and independent from each other because different persons and departments are involved in the project.

The itl concept of the Instructional Designer makes the separation of tasks to create technical documentation and training documentation obsolete and connects them to be carried out by one person.

All work is performed by one person (or a small team):

• Creating operating instructions, and installation and maintenance manuals
• Creating and generating Online Help documentation
• Creating training concepts and training documentation
• Providing product training and Train-the-Trainer seminars

Efficient creation

• itl produces your documentation and training cost-efficiently. This process eliminates duplicated training times.
• itl implements documentation and training faster because the content is written based on the training documentation.
• itl "is not reinventing the wheel": We adjust the technical documentation to better suit your demands. Content is only generated once and then continuously applied using references or repeated use.

Continuous quality

• Your itl project manager is the creator of technical documentation and thereby possesses in-depth product knowledge, which he can relay very well as a trainer.
• We provide a closed quality loop, because feedback from training sessions can be directly implemented in technical and training documentation.
• Our comprehensive consistent content, and consistent terminology, labels, and symbols provide the end user with a uniform picture and better understanding of your products.

Our services in detail

Conception and basis for quality

• Definition of documentation content
• Determination of what will be emphasized during training
• Definition of training aids to be used (CBT, animations, screen movies, online help tools)
• Creating consistent terminology
• Determining and creating reusable text, chapters, ...
• Determining visualization symbols

Creating technical documentation

• Creating user documentation for all target groups (end user, operator, administrator)
• Creating the complete technical documentation (system description, feature descriptions, maintenance instructions, ... )
• Creating online help documentation

Creating the training documentation

• Creating the training conception (timeline, exercises, tests, learning target control)
• Creating documentation for trainer and trainee (trainer manual, trainee manual, incl. all PowerPoint slides, tests with/without answers)
• Creating general training documentation (course description, administrator guide, document overview)

Providing training sessions

• Providing Train-the-Trainer seminars
• Providing product training
• Trainer/Trainee certification
• Support for trainers during training

Quality loop

• Implementation of feedback from training sessions in technical and training documentation